Meet The Team
Almerico is truly proud of the team we have developed over the years, now having a hugely experienced, enthusiastic, and dedicated group.
Became involved in the Building Insurance Repair market over 20 years ago by accident (thank you Green Flag!) and has a passion to develop the business into being the pinnacle Contractor for Service & Quality. He has worked in every position within the business, from Reception through to Contract Manager, to fully understand each role and subsequently implement improvements. Guy loves Escape Rooms having done over 100 and is always keen to convert others.
With over 30 years’ experience of property repairs managing Rentokil Property Care North, Mark has a genuine understanding of working in all kinds of property construction and the correct repair methods to be employed, managing works effectively and resolving the unusual property defects that can arise. Mark has an interest in animals and wildlife and boasts a cat, dogs, goats, fish, budgies, and bees in his menagerie.
Louise started her insurance career over 25 years ago with Chem-Dry covering a wide variety of roles and gained great experience in processes, training and developing a large group of employees. Her experience, coupled with her own personal development which includes becoming a Mental Health First Aider, has given her an ability to understand and relate to all people. Louise enjoys fundraising between spa breaks and socialising with friends and family.
Having been a joiner with his own business undertaking insurance claim repairs Andy has the perfect background to understand the issues that can arise on site, and able to help the trades with genuine experience and knowledge. He works out of the Hull office. Andy’s daughter is a talented footballer, and his interest has led him to do his coaching badges and manages an under 13 team.
Richard is based in the Leeds office and also has over 10 years’ experience managing insurance claim repairs in properties, all in the Leeds and surrounding areas. Originally a decorator he has a natural eye for a high-quality finish and loves delivering a repair on time and on budget. After a running session with his daughter or watching Guiseley FC play with his son, Richard enjoys a meal out with friends and family.
Having joined from a fire and stove retailer that Almerico had dealt with Margaret is well versed in dealing with customers and experienced in booking and arranging repairs. Margaret is often a vital support to policyholders and a keen baker frequently keeps her colleagues sweet with supplies of her latest baking triumphs.
Our 'COGS Queen' had over 5 years experience as a Project Manager within a graphic design and IT business so when we launched our own software (COGS) to manage all aspects of our claims she has led the project from the outset and been instrumental in implementing the process improvements this has led to. She is a huge ice hockey fan having supported local teams in Hull fr the past 9 years. She also enjoys reading, photography and movies.
Laura joined us having worked for a loss adjusting firm previously so had a good understanding of the industry from the start and has flourished since joining us. She is our bundle of joy who is always cheerful no matter what, loves to chat, and really enjoys being able to help her policyholders. Laura has a daughter, Ava, who is her Mini-me spending lots of time together at home and weekends away, making the most of the nights out when she gets them.
Receptionist & Administrator
Polly Managed a busy trade counter for over 9 years and loves dealing with customers, trades and suppliers. She also spent 15 years working within the property sales/rental industry. Polly has an allotment, a passion for Sheffield United, tattooed rock stars and Margaret’s cakes!
Having worked in administration for the past 13 years Kirsty has great experience and loves her Data Entry! She likes new jobs coming in the most and setting up the files in our bespoke claims management system, COGS. She has 3 boys that keep her and husband Matt fully occupied, with busy family holidays which makes the occasional cocktail night out a real treat.
Having had an accounts background within the Construction Industry for most of her career, Audra loves nothing more than number crunching, problem solving and digging into the depths of the accounts.
One of her pastimes involves going to the gym, however the out of work activity she actually enjoys is sharing spa breaks and cocktails with her two daughters.